| 9/15/2017 4:18 PM | Example Location | L W | lweihs@ess-worldwide.com | Awesome | Very Good | Good | Good | Very Good | Very Good |
| 3/5/2018 9:27 AM | Richardson River Lodge | Rob Martin | Rob.A.Martin@cnrl.com | Lunch: Can we have a few different fruit types cut up and seperated for lunch sp a person can grab which ones they like instead of having a fruit salad all the time. | Good | Requires Improving | Very Good | Good | Good |
| 3/5/2018 10:58 AM | Richardson River Lodge | | | ESS and Team does a Great Job!! Maria is an awesome FD Person. Quite Professiuonal. I do not mind Living In Richardson for Three Days a Week. | Very Good | Very Good | Very Good | Very Good | Very Good |
| 3/19/2018 5:46 PM | Richardson River Lodge | Steven Pritchett | steven.pritchett@cnrl.com | Chicken pasta sauce in the lunch room on March 18 and 19 was delicious. Please have this more often | Very Good | Good | Very Good | Very Good | Good |
| 3/19/2018 5:46 PM | Richardson River Lodge | Steven Pritchett | steven.pritchett@cnrl.com | Chicken pasta sauce in the lunch room on March 18 and 19 was delicious. Please have this more often | Very Good | Good | Very Good | Very Good | Good |
| 3/21/2018 4:08 AM | Richardson River Lodge | Kevin Mason | kevin.mason@cnrl.com | In regards to sodium, why do all the foods have added salt. How does one request a low sodium diet. Even had boiled potatoes one time& noticed there was sodium added. Thanks. | Requires Improving | Good | Good | Good | Requires Improving |
| 3/22/2018 12:40 PM | Richardson River Lodge | | | Can you please improve your fast food for lunch. Past history used to be package leftovers. Now always appears to be blended mush over rice. Very unappetizing for lunch, specifically for many is the main course and prefer to eat light at supper. Can you please improve the lunch package dinners. thank you | Requires Improving | Good | Very Good | Very Good | Requires Improving |
| 3/22/2018 12:41 PM | Richardson River Lodge | | | Can you please improve your fast food for lunch. Past history used to be package leftovers. Now always appears to be blended mush over rice. Very unappetizing for lunch, specifically for many is the main course and prefer to eat light at supper. Can you please improve the lunch package dinners. thank you | Requires Improving | Good | Very Good | Very Good | Requires Improving |
| 3/26/2018 9:53 AM | McKay River Lodge | Chris Sierra | c_sierra@shaw.ca | There are never healthy options. Alway the same sandwitches and pre made packaged items. You could also provide chicken breast for lunch and set a limit of two per day per person. There should be more left overs from dinner packaged up to take for lunch. A better salad bar like they have at night would aslo be great. Not everything tossed into bins with sticky and dirty tonges and bins. | Requires Improving | Requires Improving | Good | Very Good | Requires Improving |
| 3/31/2018 11:51 AM | McKay River Lodge | George Doucette Manager | george.doucette@cedagroup.com | Housekeeping NEEDS improvement Sheets are never changed on a 14 day shift and carpet is never vacuumed have found finger nails on floor and other debris very unclean. Housekeeping should be top priority for service it is people home away from home we all don't live dirty And the Bathrooms are very dirty in the shared dorms I have complaints every day from my employees. and keep telling them to go and complain to housing | Good | Good | Very Good | Very Good | Requires Improving |
| 3/31/2018 11:51 AM | McKay River Lodge | George Doucette Manager | george.doucette@cedagroup.com | Housekeeping NEEDS improvement Sheets are never changed on a 14 day shift and carpet is never vacuumed have found finger nails on floor and other debris very unclean. Housekeeping should be top priority for service it is people home away from home we all don't live dirty And the Bathrooms are very dirty in the shared dorms I have complaints every day from my employees. and keep telling them to go and complain to housing | Good | Good | Very Good | Very Good | Requires Improving |
| 4/17/2018 11:30 AM | Richardson River Lodge | | | Ongoing request please to provide lunch foods that can be warmed - Not mush ontop of rice. Many use lunch as full meal and seriously not allowed to take supper meals for lunch | Good | Requires Improving | Good | Very Good | Good |
| 4/28/2018 2:25 PM | Richardson River Lodge | Robin Simms | robin.simms@cnrl.com | HI; I was wondering why my bed linens have not been changed since April 17th? It's been eleven days and i was under the impression that the bed linens were changed weekly. Is it possible to have this done today? | Good | Good | Good | Good | Requires Improving |
| 4/28/2018 5:23 PM | McKay River Lodge | Zain | ahmedz@agi.ca | you guys should bring back burger night/poutine bar. anything where it's "Make your own" was always better than the pre-prepared meals. Also, English style fish always ends up soft and soggy, never crispy -- why bother breading the fish if that'll happen anyway? | Good | Good | Good | Good | Requires Improving |
| 4/28/2018 6:26 PM | Richardson River Lodge | Robin Simms | robin.simms@cnrl.com | HI; I was wondering if my bed linens could be changed asap. The last time it was changed was on April 17th. I was under the impression that bed linens were to be changed weekly. It has been eleven days. | Good | Good | Good | Good | Requires Improving |
| 4/28/2018 6:26 PM | Richardson River Lodge | Robin Simms | robin.simms@cnrl.com | HI; I was wondering if my bed linens could be changed asap. The last time it was changed was on April 17th. I was under the impression that bed linens were to be changed weekly. It has been eleven days. | Good | Good | Good | Good | Requires Improving |
| 4/29/2018 5:54 PM | Richardson River Lodge | Kevin Mason | kevin.mason@cnrl.com | In regards to healthy foods why is most of the food high in sodium even basic foods have added sodium such as boiled potatoes, rice, etc. High sodium diet greatly increases the risk of heart disease. Decrease the amount of sodium! | Requires Improving | Good | Good | Good | Good |
| 5/29/2018 5:50 PM | Richardson River Lodge | Jari Virtanen | jari.virtanen@cnrl.com | Supper on May 28 2018 I noticed some of the pizza's were thin crust. This is much better than the thick crust. Please use the thin crust. | Good | Good | Good | Very Good | Good |
| 5/29/2018 5:50 PM | Richardson River Lodge | Jari Virtanen | jari.virtanen@cnrl.com | Supper on May 28 2018 I noticed some of the pizza's were thin crust. This is much better than the thick crust. Please use the thin crust. | Good | Good | Good | Very Good | Good |
| 6/9/2018 5:01 PM | Richardson River Lodge | Eugene Kozakevich | eugene.kozakevich@cnrl.com | Franks Red Hot sauce has dissapeared from the counter. Get a little tired or Sirachi so a variety would be nice. | Requires Improving | Requires Improving | Good | Good | Good |
| 6/9/2018 5:01 PM | Richardson River Lodge | Eugene Kozakevich | eugene.kozakevich@cnrl.com | Franks Red Hot sauce has dissapeared from the counter. Get a little tired or Sirachi so a variety would be nice. | Requires Improving | Requires Improving | Good | Good | Good |
| 6/23/2018 3:25 PM | Richardson River Lodge | | | Would like to give a big thumbs up on the Seafood Boil that was available for supper June 22nd. One of the best things i've had since coming to camp 4 years ago. | Not Provided | Not Provided | Not Provided | Not Provided | Not Provided |
| 7/30/2018 5:29 PM | Richardson River Lodge | | | Suddenly plain yogurt and lemon wedges have been stopped recently in dinner. Yogurt is very much required with vegan food like dahl and rice. Lemon wedges goes well with meat items and is healthier with drinking water. Yesterday jasmine rice was half cooked. Suggest for breakfast to have plain egg omlet with chopped onion, mushroom, salt, pepper, red chilli powder, turmeric. | Not Provided | Not Provided | Not Provided | Not Provided | Not Provided |
| 7/30/2018 5:29 PM | Richardson River Lodge | | | Suddenly plain yogurt and lemon wedges have been stopped recently in dinner. Yogurt is very much required with vegan food like dahl and rice. Lemon wedges goes well with meat items and is healthier with drinking water. Yesterday jasmine rice was half cooked. Suggest for breakfast to have plain egg omlet with chopped onion, mushroom, salt, pepper, red chilli powder, turmeric. | Not Provided | Not Provided | Not Provided | Not Provided | Not Provided |
| 8/5/2018 6:09 PM | Richardson River Lodge | Monique Arsenault | monique.arsenault@cnrl.com | TEST | Requires Improving | Good | Good | Good | Good |
| 8/17/2018 3:34 PM | Richardson River Lodge | | | way too much processed food, way too much added salt to everything. The pro-line burgers should be made with real meat & not fillers. | Requires Improving | Requires Improving | Good | Good | Good |
| 8/17/2018 3:34 PM | Richardson River Lodge | | | way too much processed food, way too much added salt to everything. The pro-line burgers should be made with real meat & not fillers. | Requires Improving | Requires Improving | Good | Good | Good |
| 8/29/2018 5:02 PM | Richardson River Lodge | | | Im just wondering why carrot cake was taken away on sundays? and will it be returning at all? | Requires Improving | Requires Improving | Good | Very Good | Requires Improving |
| 8/29/2018 5:03 PM | Richardson River Lodge | | | Can we get crinkle cut fries instead of the large fries we have? And carrot cake back on the menu? | Requires Improving | Requires Improving | Good | Very Good | Requires Improving |
| 8/30/2018 2:16 PM | Richardson River Lodge | | | Please do not discontinue the made to order sandwich program. This program is the only way that I have been able to get close to consistent sandwiches. To use today's pre made options as an example I would not have found an appetizing lunch option. | Requires Improving | Requires Improving | Good | Not Provided | Very Good |
| 8/30/2018 2:16 PM | Richardson River Lodge | | | Please do not discontinue the made to order sandwich program. This program is the only way that I have been able to get close to consistent sandwiches. To use today's pre made options as an example I would not have found an appetizing lunch option. | Requires Improving | Requires Improving | Good | Not Provided | Very Good |
| 9/20/2018 2:07 PM | Richardson River Lodge | Megha Sharma | megha1@ualberta.ca | Serve perogies again for vegetarian opition, most vegetarian options are not good. Also, please consider having a regular pizza station and remove the new hot food area as it gets old. | Good | Requires Improving | Very Good | Very Good | Very Good |
| 9/20/2018 2:08 PM | Richardson River Lodge | Megha Sharma | megha1@ualberta.ca | Serve perogies again for vegetarian opition, most vegetarian options are not good. Also, please consider having a regular pizza station and remove the new hot food area as it gets old. | Good | Requires Improving | Very Good | Very Good | Very Good |
| 9/24/2018 4:12 PM | Richardson River Lodge | Rob Martin | Rob.A.Martin@CNRL.com | Please get some Berries for fruit. Also some protein (not processed) that is not smothered in a sauce. | Good | Requires Improving | Good | Very Good | Good |
| 9/24/2018 4:14 PM | Richardson River Lodge | Rob Martin | Rob.A.Martin@cnrl.com | For supper can we have a protein that is served without it smothered in sauce | Good | Requires Improving | Good | Very Good | Good |
| 9/29/2018 6:05 PM | Richardson River Lodge | Krista Dickey | kfdickey@yahoo.ca | I find the selection of food is minimal & the dinner meals try to be fancier than most of us care for. Shift workers want simple, normal food. The bag lunch selection is very difficult to make healthy day of (ie: chicken or tuna salads dripping in sauce, either broccoli OR cauliflower). Most dinners I end up just having egg whites. There are a lot of people with dietary needs & have been told what the weekly menu is. That is not helpful. Many shift workers would like to have the leftover hot meats from dinner the previous day, chilled & set out as a lunch selection, rather than getting scolded like children & having it thrown out if they are caught taking it from the hot side. Recently it seems the hot side self-serve dinner is a duplicate of what you get in the main line. This seems redundant. A suggestion for the lunch side is simply shredded chicken with no dressing of any sort so that we can select what we want to flavour it. Same with tuna salad. Also, more plain & simple chicken, steak, turkey meals. No fancy sauces. Thank you. | Requires Improving | Requires Improving | Requires Improving | Good | Good |
| 9/29/2018 6:05 PM | Richardson River Lodge | Krista Dickey | kfdickey@yahoo.ca | I find the selection of food is minimal & the dinner meals try to be fancier than most of us care for. Shift workers want simple, normal food. The bag lunch selection is very difficult to make healthy day of (ie: chicken or tuna salads dripping in sauce, either broccoli OR cauliflower). Most dinners I end up just having egg whites. There are a lot of people with dietary needs & have been told what the weekly menu is. That is not helpful. Many shift workers would like to have the leftover hot meats from dinner the previous day, chilled & set out as a lunch selection, rather than getting scolded like children & having it thrown out if they are caught taking it from the hot side. Recently it seems the hot side self-serve dinner is a duplicate of what you get in the main line. This seems redundant. A suggestion for the lunch side is simply shredded chicken with no dressing of any sort so that we can select what we want to flavour it. Same with tuna salad. Also, more plain & simple chicken, steak, turkey meals. No fancy sauces. Thank you. | Requires Improving | Requires Improving | Requires Improving | Good | Good |
| 10/28/2018 2:51 PM | Richardson River Lodge | Jervis Swannack | jervis.swannack@cnrl.com | Good afternoon
I experienced the “build your own” eggs benedict this morning, Sunday, Oct 28. It was very inefficient and of poor quality.
The amount of time for each person to assemble their breakfast created a lineup that averaged between 10-15 people, and it took me 10 minutes of waiting for me to get my breakfast.
The quality of the food components was poor: • The muffins were hard and cool to the touch, minimal evidence of butter/margarine • The poached eggs were hard, with yolks solid – the preferred way would be the yolks to be liquid • The ham was floating in a liquid that appeared greasy • The Hollandaise sauce was almost empty, and I had to ask for a worker to get a new container. • The worker was asked by 2 people to get a new container of poached eggs, as only a couple of lonely eggs were floating around just before it was my turn to build mine. • The content containers were very close together, you had to wait until the person ahead moved to another item. It got very crowded. My hand was jostled by the person next in line when I was getting my muffins, which caused me to drop them on the floor, which created wasted food.
I do not see this approach to Eggs Benedict being effective. Some suggestions: • Have a server assemble the eggs for each person, with at least 2 servers in place to keep the line moving • Space out the contents, and have at least 2 lines of contents, so there won’t be a production backlog. • Train the cooks on how to prepare poached eggs so the yolks are liquid. | Requires Improving | Not Provided | Requires Improving | Not Provided | Not Provided |
| 10/28/2018 2:51 PM | Richardson River Lodge | Jervis Swannack | jervis.swannack@cnrl.com | Good afternoon
I experienced the “build your own” eggs benedict this morning, Sunday, Oct 28. It was very inefficient and of poor quality.
The amount of time for each person to assemble their breakfast created a lineup that averaged between 10-15 people, and it took me 10 minutes of waiting for me to get my breakfast.
The quality of the food components was poor: • The muffins were hard and cool to the touch, minimal evidence of butter/margarine • The poached eggs were hard, with yolks solid – the preferred way would be the yolks to be liquid • The ham was floating in a liquid that appeared greasy • The Hollandaise sauce was almost empty, and I had to ask for a worker to get a new container. • The worker was asked by 2 people to get a new container of poached eggs, as only a couple of lonely eggs were floating around just before it was my turn to build mine. • The content containers were very close together, you had to wait until the person ahead moved to another item. It got very crowded. My hand was jostled by the person next in line when I was getting my muffins, which caused me to drop them on the floor, which created wasted food.
I do not see this approach to Eggs Benedict being effective. Some suggestions: • Have a server assemble the eggs for each person, with at least 2 servers in place to keep the line moving • Space out the contents, and have at least 2 lines of contents, so there won’t be a production backlog. • Train the cooks on how to prepare poached eggs so the yolks are liquid. | Requires Improving | Not Provided | Requires Improving | Not Provided | Not Provided |
| 11/7/2018 2:38 PM | Richardson River Lodge | | | Please stop putting processed cheese on everything. Also, please offer actual salads for lunch (e.g. Caesar salad, garden salad) in containers big enough to be an actual meal instead of tiny side servings | Requires Improving | Requires Improving | Very Good | Very Good | Very Good |
| 11/7/2018 2:38 PM | Richardson River Lodge | | | Please stop putting processed cheese on everything. Also, please offer actual salads for lunch (e.g. Caesar salad, garden salad) in containers big enough to be an actual meal instead of tiny side servings | Requires Improving | Requires Improving | Very Good | Very Good | Very Good |
| 1/22/2019 6:39 PM | Richardson River Lodge | Mike Merrill | mike.merrill@cnrl.com | Its now Jan 22 Tuesday and there still isn't any new menu updated on your ess self serve site for Richardson | Not Provided | Not Provided | Not Provided | Not Provided | Not Provided |
| 1/23/2019 3:24 PM | Richardson River Lodge | Steve | Stephen.Malcolm@cnrl.com | I notice that the on line menu for the Horizon site is showing last weeks menu. | Not Provided | Not Provided | Not Provided | Not Provided | Not Provided |
| 2/3/2019 2:09 PM | McKay River Lodge | Ken Repchinski | krepchinski@gmail.com | I would like to see the breakfast sandwiches in the lunch room on a daily basis. Why did you take them off the menu? | Requires Improving | Requires Improving | Good | Good | Very Good |
| 2/3/2019 2:09 PM | McKay River Lodge | Ken Repchinski | krepchinski@gmail.com | I would like to see the breakfast sandwiches in the lunch room on a daily basis. Why did you take them off the menu? | Requires Improving | Requires Improving | Good | Good | Very Good |
| 2/5/2019 12:34 PM | Richardson River Lodge | Stephen Malcolm | stephen.malcolm@cnrl.com | This is more a path for me to ask you to update the menu for this week aat the Richardson camp. I look for this each and every week and notice this has not been update on a regular baisis as the past few weeks unless I send off something and then it "appears" | Very Good | Good | Good | Very Good | Very Good |
| 2/5/2019 12:35 PM | Richardson River Lodge | Stephen Malcolm | stephen.malcolm@cnrl.com | This is more a path for me to ask you to update the menu for this week aat the Richardson camp. I look for this each and every week and notice this has not been update on a regular baisis as the past few weeks unless I send off something and then it "appears" | Very Good | Good | Good | Very Good | Very Good |
| 2/11/2019 12:23 PM | Richardson River Lodge | Jeremy Kelly | jeremy.kelly@cnrl.com | The menu is always late updating on the website, usually does noy happen till tuesday or wednesday. They have it printed out already in kitchen so why can't online be updated every sunday? | Not Provided | Not Provided | Not Provided | Not Provided | Not Provided |
| 2/17/2019 2:32 PM | McKay River Lodge | KEN REPCHINSKI | KREPCHINSKI@GMAIL.COM | WHEN DO YOU UPDATE THE ONLINE MENU?? | Requires Improving | Requires Improving | Good | Very Good | Very Good |
| 2/17/2019 2:32 PM | McKay River Lodge | KEN REPCHINSKI | KREPCHINSKI@GMAIL.COM | WHEN DO YOU UPDATE THE ONLINE MENU?? | Requires Improving | Requires Improving | Good | Very Good | Very Good |
| 2/18/2019 6:59 PM | Richardson River Lodge | | | weekly online menu is always late updating | Not Provided | Not Provided | Not Provided | Not Provided | Not Provided |
| 4/20/2019 8:53 AM | Richardson River Lodge | Tim Cross | tim.cross@cnrl.com | Many of my coworkers were upset that there was no fish for dinner on Good Friday. Fish was served on Thursday and Saturday but not on Friday. | Not Provided | Not Provided | Not Provided | Not Provided | Not Provided |
| 4/20/2019 8:53 AM | Richardson River Lodge | Tim Cross | tim.cross@cnrl.com | Many of my coworkers were upset that there was no fish for dinner on Good Friday. Fish was served on Thursday and Saturday but not on Friday. | Not Provided | Not Provided | Not Provided | Not Provided | Not Provided |
| 4/29/2019 4:27 PM | McKay River Lodge | Brayden | Brayden.Riche@cnrl.com | Very much enjoyed nacho night this week. Would love to see more queso cheese on a regular basis. | Good | Good | Good | Good | Good |
| 4/29/2019 4:29 PM | McKay River Lodge | Brayden | Brayden.Riche@cnrl.com | Very much enjoyed nacho night this week. Would love to see more queso cheese on a regular basis. | Good | Good | Good | Good | Good |
| 5/13/2019 4:25 PM | Richardson River Lodge | Monique Arsenault | monique.arsenault@cnrl.com | Test | Requires Improving | Requires Improving | Requires Improving | Requires Improving | Requires Improving |
| 6/4/2019 6:51 PM | McKay River Lodge | | | The food seletion in the lunch room has taken a deep slide down. It has been very difficult to find anything that sounds appealing to take most day upon my arrival May 31 2019. I and co-workers are finding the quality of the product being set up to be below par. I understand that CNRL is cutiing costs where possible, but when the food quality is affecting my work and my body health. Something needs to change. Also we have been tracking on how much of a sodium intake we are getting on site, via the nutrition info from your site. And we are consuming 2-3 times of the daily sodium intake at the supper meal. And thats taking in 2100 calories of food. It prettty sad that myself and coworkers by day 3 could shit through the eye of a needle at 50 yards. From the meals we are getting. Tim Hortons is on site and that should not have to be used to get something to eat, nor bringing up frozen meals to have at lunch during the day. | Requires Improving | Requires Improving | Good | Good | Good |
| 6/4/2019 6:52 PM | McKay River Lodge | | | The food seletion in the lunch room has taken a deep slide down. It has been very difficult to find anything that sounds appealing to take most day upon my arrival May 31 2019. I and co-workers are finding the quality of the product being set up to be below par. I understand that CNRL is cutiing costs where possible, but when the food quality is affecting my work and my body health. Something needs to change. Also we have been tracking on how much of a sodium intake we are getting on site, via the nutrition info from your site. And we are consuming 2-3 times of the daily sodium intake at the supper meal. And thats taking in 2100 calories of food. It prettty sad that myself and coworkers by day 3 could shit through the eye of a needle at 50 yards. From the meals we are getting. Tim Hortons is on site and that should not have to be used to get something to eat, nor bringing up frozen meals to have at lunch during the day. | Requires Improving | Requires Improving | Good | Good | Good |
| 6/7/2019 6:43 PM | Richardson River Lodge | | | My room was not ready for 3 shifts in a row, very annoying after a long day of travelling. | Very Good | Very Good | Very Good | Very Good | Requires Improving |
| 9/20/2019 4:27 PM | Richardson River Lodge | Roger Chickeness | Roger.Chickeness@cnrl.com | On Sept 19, 2019 at supper I was beening served by a young man and I asked for more Chinese BBQ Pork and the server said" If I give you more of Chinese BBQ Pork you can't have anymore of this other meat and I have to cut you off" I was some what taken a back with the comment. I've stayed in camps for a number of years and I've never had that been told to me before. | Good | Good | Requires Improving | Very Good | Good |
| 10/2/2019 11:27 PM | McKay River Lodge | | | It is VERY hard to eat healthy at camp. Why is there a larger selection of cookies than vegetables?? Often the "salads" are covered in some unhealthy sauce and therefore unedible to a person on a diet. Also the soups could use some gluten free and dairy labelling because it can be hard to discern whats in them. | Requires Improving | Good | Very Good | Requires Improving | Requires Improving |
| 10/2/2019 11:29 PM | McKay River Lodge | | | I have been at camp since Sept 21 and my sheets have yet to be changed. I ensure my bed is clear of personal items daily so there should have been no issues there. I wouldnt mind a sheet change soon please. | Requires Improving | Good | Very Good | Requires Improving | Requires Improving |
| 10/2/2019 11:29 PM | McKay River Lodge | | | I have been at camp since Sept 21 and my sheets have yet to be changed. I ensure my bed is clear of personal items daily so there should have been no issues there. I wouldnt mind a sheet change soon please. | Requires Improving | Good | Very Good | Requires Improving | Requires Improving |
| 10/12/2019 4:55 PM | Richardson River Lodge | | | | Very Good | Very Good | Very Good | Very Good | Very Good |
| 10/12/2019 4:55 PM | Richardson River Lodge | | | | Very Good | Very Good | Very Good | Very Good | Very Good |
| 11/13/2019 9:15 AM | Richardson River Lodge | | | | Requires Improving | Requires Improving | Requires Improving | Requires Improving | Requires Improving |
| 11/13/2019 6:59 PM | McKay River Lodge | Ken Repchinski | krepchinski@gmail.com | Will you be updating the "THEME NIGHTS" for Nov & Dec 2019? Currently, it is for 2018. | Requires Improving | Requires Improving | Good | Good | Requires Improving |
| 11/27/2019 6:46 AM | Richardson River Lodge | Rod | rmslaney@nf.sympatico.ca | Suggestions: Look at having wing night on Fridays or any night that you have fish ( your fish is usually not very good ) Place turkey burgers out for lunch instead of all beef burgers. Try and stick with regular fries more often instead of the thin slices and thick meat eaters. | Requires Improving | Requires Improving | Good | Very Good | Good |
| 11/27/2019 6:46 AM | Richardson River Lodge | Rod | rmslaney@nf.sympatico.ca | Suggestions: Look at having wing night on Fridays or any night that you have fish ( your fish is usually not very good ) Place turkey burgers out for lunch instead of all beef burgers. Try and stick with regular fries more often instead of the thin slices and thick meat eaters. | Requires Improving | Requires Improving | Good | Very Good | Good |
| 12/2/2019 7:54 PM | Richardson River Lodge | g | g | | Requires Improving | Requires Improving | Requires Improving | Requires Improving | Requires Improving |
| 1/17/2020 12:53 PM | Richardson River Lodge | | | Every week on my return to work I clean my bathroom again & check to see if the sheets are actually tucked in or folded up at the bottom. There is ALWAYS hairs in the shower. It also seems the plain lean protein selection for dinner & lunches has deteriorated. ON the night there is fish, there is no other selection of meat. IN the lunchroom, there is generally only tuna or chicken or turkey salad slathered with dressing or sauce of some sort. I am a very simple eater & am having to go back to bringing my own source of protein to work every week. Highly disappointing. The meal period selection below only allows for one, my statements apply to all. | Requires Improving | Requires Improving | Requires Improving | Requires Improving | Requires Improving |
| 1/17/2020 12:53 PM | Richardson River Lodge | | | Every week on my return to work I clean my bathroom again & check to see if the sheets are actually tucked in or folded up at the bottom. There is ALWAYS hairs in the shower. It also seems the plain lean protein selection for dinner & lunches has deteriorated. ON the night there is fish, there is no other selection of meat. IN the lunchroom, there is generally only tuna or chicken or turkey salad slathered with dressing or sauce of some sort. I am a very simple eater & am having to go back to bringing my own source of protein to work every week. Highly disappointing. The meal period selection below only allows for one, my statements apply to all. | Requires Improving | Requires Improving | Requires Improving | Requires Improving | Requires Improving |
| 1/30/2020 4:24 PM | Richardson River Lodge | Ryan Mitchell | Ryan.mitchell2@cnrl.com | Be nice if there were some Lemons available where we pack our lunches. but other then that I enjoy the food so no biggie at all. | Very Good | Very Good | Very Good | Very Good | Very Good |
| 2/4/2020 12:22 PM | McKay River Lodge | | | No clean protein options. Just stale, multiple day old food. How are working people supposed to eat a nutritious diet when limited to sandwiches and 'open to air' pasta and inedible mash. | Requires Improving | Requires Improving | Good | Good | Requires Improving |
| 2/4/2020 12:23 PM | McKay River Lodge | | | Terrible health options in the lunch room. No clean protein. | Requires Improving | Requires Improving | Good | Good | Requires Improving |
| 2/5/2020 2:33 PM | Richardson River Lodge | Stephen | Stephen.Malcolm@cnrl.com | Just wondering if chicken wings can be added to the menu as a "treat" every once in awhile like Albian does. Also it seem that perogies only happen on weekends of when the 4X3 folks are gone. | Very Good | Good | Very Good | Very Good | Very Good |
| 3/6/2020 1:43 PM | Richardson River Lodge | | monique.arsenault@cnrl.com | test | Requires Improving | Requires Improving | Requires Improving | Requires Improving | Requires Improving |
| 7/27/2020 5:46 PM | Richardson River Lodge | Troy Biddlecombe | troy.biddlecombe@cnrl.com | Need a change in the foods. We have too many days of chicken. Also some oatmeal in the lunch side other than plain would be appreciated | Requires Improving | Requires Improving | Good | Good | Good |
| 9/1/2020 1:14 PM | Richardson River Lodge | | | Just wondering if someone will update the weekly meals on the web page. Please and thank you | Good | Good | Very Good | Very Good | Very Good |
| 9/24/2020 12:28 AM | Richardson River Lodge | Steve Ferenc | Steve.Ferenc@cnrl.com | Just a suggestion, the lodge should add 2 lines for the food. 1 to the food service and have a line maybe from the back side to have lunch. Many people stand in line just to go to the lunch room witch is empty and everyone is waiting for the supper or breakfast line. You have people freaking on each other when they pass everyone in line just to get lunch. Many angry people in line. Just a idea | Good | Requires Improving | Very Good | Very Good | Good |
| 11/22/2020 11:03 AM | Richardson River Lodge | Steven Pritchett | steven.pritchett@cnrl.com | Wednesday, Thursday, Friday, Saturday and now today Sunday it's been Beefaroni for lunch... 2 different types of Beefaroni most days. We even had it for supper one night. It's honestly just a joke at this point. Where's the variety of food???? | Requires Improving | Requires Improving | Very Good | Very Good | Good |
| 1/29/2021 1:20 AM | Richardson River Lodge | Steven Pritchett | steven.pritchett@cnrl.com | Supper options of frozen boxed meatballs, frozen boxed salmon, and frozen boxed turkey burgers is horrible. Food quality is extremely low. | Requires Improving | Requires Improving | Good | Good | Good |
| 2/10/2021 10:13 AM | Richardson River Lodge | Steven Pritchett | steven.pritchett@cnrl.com | Is it possible to have oatmeal in the made to order eggs line as well? Tring to have a healthy breakfast (egg whites and oatmeal) and having to go through 2 lines to get it is frustrating and time consuming. Or offer all bran cereal please, raisin bran is very high in sugar, cheerios and corn flakes are low in fibre. | Requires Improving | Requires Improving | Very Good | Very Good | Good |
| 2/10/2021 10:14 AM | Richardson River Lodge | Steven Pritchett | steven.pritchett@cnrl.com | Is it possible to have oatmeal in the made to order eggs line as well? Tring to have a healthy breakfast (egg whites and oatmeal) and having to go through 2 lines to get it is frustrating and time consuming. Or offer all bran cereal please, raisin bran is very high in sugar, cheerios and corn flakes are low in fibre. | Requires Improving | Requires Improving | Very Good | Very Good | Good |
| 2/10/2021 10:20 AM | Richardson River Lodge | Steven Pritchett | steven.pritchett@cnrl.com | Is it possible to have oatmeal in the made to order eggs line as well? Tring to have a healthy breakfast (egg whites and oatmeal) and having to go through 2 lines to get it is frustrating and time consuming. Or offer all bran cereal please, raisin bran is very high in sugar, cheerios and corn flakes are low in fibre. | Requires Improving | Requires Improving | Very Good | Very Good | Good |
| 2/10/2021 10:21 AM | Richardson River Lodge | Steven Pritchett | steven.pritchett@cnrl.com | Is it possible to have oatmeal in the made to order eggs line as well? Tring to have a healthy breakfast (egg whites and oatmeal) and having to go through 2 lines to get it is frustrating and time consuming. Or offer all bran cereal please, raisin bran is very high in sugar, cheerios and corn flakes are low in fibre. | Requires Improving | Requires Improving | Very Good | Very Good | Good |
| 3/2/2021 9:54 PM | Richardson River Lodge | Steven Pritchett | steven.pritchett@cnrl.com | PLEASE make it possible to get egg whites and oatmeal without going through 2 lines. At the very least offer All Bran cereal. Line ups are too long to go through twice and there is no healthy carb option when going through the made to order egg line. All cereal offered is loaded with sugar. PLEASE | Requires Improving | Requires Improving | Very Good | Very Good | Very Good |
| 7/12/2021 3:14 PM | Richardson River Lodge | Steve | | Web page is not updating. The menu was up and running yesterday but it was a past date and now today there is no menu | Very Good | Very Good | Good | Very Good | Very Good |
| 7/12/2021 3:15 PM | Richardson River Lodge | Steve | | Web page is not updating. The menu was up and running yesterday but it was a past date and now today there is no menu | Very Good | Very Good | Good | Very Good | Very Good |
| 7/12/2021 3:17 PM | Richardson River Lodge | Steve Malcolm | stephen.malcolm@cnrl.com | menu page is either not updated at end of week on a regular basis and now the web menu is down all together | Good | Good | Good | Very Good | Very Good |
| 7/19/2021 1:35 PM | Richardson River Lodge | Stephen Malcolm | stephen.malcolm@cnrl.com | Can someone update the weekly menu so we can see it on line. It seems this gets missed every week and it doesn't get updated until I make a request for the update. It seems like someone is dropping the ball on this. | Good | Good | Requires Improving | Very Good | Very Good |
| 1/4/2022 1:55 PM | Richardson River Lodge | James Barendregt | james.barendregt@cnrl.com | 12 lbs bag lunch.. The soup should be the first thing in your lunch so it does not squash your sandwiches. That's why I liked two bags one for my sandwiches and one for soup and fruit. I also would preferer the choice of fruit not fruit cups with canned fruit saturated in sugar. My other issue is house keeping, Twice they have taken my personal towel that I never got back,MISSED a room clean and keep turning off my thermostat so my drain even froze up this last time I had to run hot water to thaw it. | Requires Improving | Requires Improving | Good | Very Good | Requires Improving |
| 1/4/2022 1:55 PM | Richardson River Lodge | James Barendregt | james.barendregt@cnrl.com | 12 lbs bag lunch.. The soup should be the first thing in your lunch so it does not squash your sandwiches. That's why I liked two bags one for my sandwiches and one for soup and fruit. I also would preferer the choice of fruit not fruit cups with canned fruit saturated in sugar. My other issue is house keeping, Twice they have taken my personal towel that I never got back,MISSED a room clean and keep turning off my thermostat so my drain even froze up this last time I had to run hot water to thaw it. | Requires Improving | Requires Improving | Good | Very Good | Requires Improving |
| 2/3/2023 10:50 PM | Richardson River Lodge | | ninupangli@hotmail.com | When I checked into my room there was no toilet paper. I therefore asked a worker for assistance and he told me there was nothing he could do and to go to the front desk. Front desk told me to wait in my room and that someone would bring it to me. After 2 hours of waiting I called front desk and they said they would send someone right away. I am still waiting 45 minutes later. I recommend ESS improve it's ability to provide basic necessities to it's residents. Toilet paper isn't something I should have to wait over 3 hours for. | Not Provided | Not Provided | Not Provided | Requires Improving | Requires Improving |
| 2/22/2023 2:34 PM | Richardson River Lodge | test | test | test | Not Provided | Not Provided | Not Provided | Not Provided | Not Provided |
| 2/22/2023 3:04 PM | McKay River Lodge | Mehri | mehri.mehri@compass-usa.com | Test for Susan | Very Good | Very Good | Very Good | Very Good | Not Provided |
| 3/9/2023 8:16 AM | Richardson River Lodge | Mehri | mehri.mehri@compass-usa.com | Test for Tanya | Very Good | Very Good | Very Good | Very Good | Very Good |
| 3/9/2023 8:17 AM | McKay River Lodge | Mehri | mehri.mehri@compass-usa.com | Test for Tanya | Very Good | Very Good | Very Good | Very Good | Very Good |